Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "you", "your") and aehoki ("Platform", "we", "us", "our") governing your access to and use of the aehoki website, mobile platform, and all associated gaming services (collectively, the "Services").

By creating an account, accessing the Platform, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, as well as our Privacy Policy and Responsible Gaming policies. If you do not agree with any part of these Terms, you must immediately discontinue use of the Platform and refrain from creating an account.

We reserve the right to modify, amend, or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting to the Platform. Your continued use of the Services after such modifications constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for updates.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal gaming account you create and maintain on the aehoki platform to access our Services.
• "Balance" means the total funds available in your Account, including deposits, winnings, and applicable bonuses.
• "Bonus" means any promotional credit, free bet, or reward offered by aehoki subject to specific terms and wagering requirements.
• "Deposit" means funds transferred by you into your Account via approved payment methods for the purpose of placing wagers.
• "Game" means any casino game, slot machine, live dealer table, sports betting market, lottery draw, or other gaming product offered through the Platform.
• "Player" or "User" means any individual who has registered an Account and uses the Services.
• "Services" means all gaming products, features, and functionalities provided by aehoki through the Platform.
• "Stake" or "Wager" means the amount of money you risk on a Game or bet.
• "Withdrawal" means the transfer of funds from your Account Balance to your designated payment method.

3. Eligibility and Account Registration

3.1 Age and Residency Requirements

To register for and use the Services, you must meet the following mandatory eligibility criteria:

• You must be at least 21 years of age or older. aehoki strictly enforces this age restriction in compliance with Indonesian regulations and international responsible gaming standards.
• You must be a legal resident of Indonesia or physically located within Indonesia at the time of registration and when accessing the Services.
• You must not be prohibited by law from participating in online gaming activities in your jurisdiction.
• You are personally responsible for ensuring that your use of the Services complies with all applicable laws and regulations in your location.

3.2 Account Registration Process

To create an Account, you must provide accurate, current, and complete information as prompted by the registration form, including but not limited to your full legal name, date of birth, residential address, email address, and mobile phone number. You agree to:

• Maintain the accuracy of your registration information and promptly update any changes.
• Create only one (1) Account per person. Multiple accounts, duplicate accounts, or accounts registered using false information are strictly prohibited and will result in immediate closure of all associated accounts and forfeiture of any balances.
• Provide valid government-issued identification and supporting documents when requested for verification purposes (Know Your Customer / KYC procedures).

3.3 Prohibited Parties

The following individuals are strictly prohibited from creating an Account or using the Services:

• Persons under 21 years of age.
• Employees, directors, officers, contractors, or affiliates of aehoki or its game providers.
• Immediate family members or household members of aehoki employees.
• Persons who have previously been excluded or self-excluded from the Platform.
• Persons acting on behalf of another individual or entity (third-party accounts are not permitted).

4. Account Security and Verification

4.1 Account Credentials

You are solely responsible for maintaining the confidentiality and security of your Account login credentials (username and password). You agree to:

• Choose a strong, unique password that is not used for other online services.
• Never share your login credentials with any third party, including friends, family members, or individuals claiming to represent aehoki.
• Immediately notify our Customer Support team if you suspect unauthorized access to your Account.
• Log out of your Account at the end of each session, especially when using shared or public devices.

You are fully liable for all activities conducted through your Account, whether authorized by you or not. aehoki will not be held responsible for any loss or damage arising from unauthorized Account access due to your failure to maintain credential security.

4.2 Identity Verification (KYC)

aehoki is committed to preventing fraud, money laundering, and underage gaming. As part of our compliance obligations, we implement Know Your Customer (KYC) verification procedures. You may be required to submit the following documents:

• Government-issued photo identification (Indonesian National ID / KTP, passport, or driver's license).
• Proof of address dated within the last three months (utility bill, bank statement, or official correspondence).
• Proof of payment method ownership (bank account statement, credit/debit card images with middle digits obscured).
• Selfie holding your identification document (if requested for enhanced verification).

Verification requests must be fulfilled within 30 days. During the verification period, certain Account functions (particularly withdrawals) may be restricted. aehoki reserves the right to request additional documents or information at any time to ensure compliance with regulatory standards.

5. Deposits and Withdrawals

5.1 Deposits

aehoki accepts deposits in Indonesian Rupiah (IDR) through the following approved payment methods:

• Bank Transfers: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, and other licensed Indonesian banks.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja, and other supported digital wallet providers.

Minimum and maximum deposit limits vary by payment method and are displayed at the time of transaction. Deposits are typically processed instantly during banking hours (WIB) but may take up to 24 hours for off-hours transactions or due to bank processing delays. You agree that:

• All deposit funds must originate from a payment source registered in your own legal name. Third-party deposits are strictly prohibited.
• Deposits are non-refundable except in cases of technical error or duplicate transactions.
• aehoki does not charge deposit fees; however, your bank or payment provider may impose transaction charges.

5.2 Withdrawals

You may request withdrawal of your Account Balance subject to the following conditions:

• Your Account must be fully verified (KYC completed).
• Withdrawals must be made to a payment method registered in your legal name that matches your Account registration details.
• Minimum withdrawal amount is IDR 100,000; maximum withdrawal limits depend on your VIP tier status.
• All bonus wagering requirements must be met before withdrawing bonus-related funds.
• Processing times vary: VIP Gold (2 hours), VIP Silver (6 hours), Standard (12-24 hours), subject to verification and approval.

aehoki reserves the right to request additional verification documents before processing withdrawals, particularly for large amounts or when fraud is suspected. Withdrawals may be delayed or declined if we detect suspicious activity, violation of Terms, or failure to comply with wagering requirements.

5.3 Anti-Money Laundering

aehoki maintains strict anti-money laundering (AML) policies. Deposits must be wagered at least one (1) time before withdrawal is permitted, unless otherwise specified. Accounts exhibiting patterns consistent with money laundering (e.g., large deposits with minimal wagering, frequent deposit-withdrawal cycles) will be flagged for investigation and may be suspended pending review.

6. Bonuses and Promotions

6.1 Bonus Terms

aehoki offers various bonuses and promotions to enhance player experience, including welcome bonuses, reload bonuses, cashback offers, and seasonal promotions. All bonuses are subject to specific terms and conditions, which are clearly stated at the time of the offer. General bonus rules include:

• Bonuses are intended for recreational players and may not be exploited for profit.
• Each bonus has a wagering requirement (typically 8x to 30x the bonus amount) that must be met before bonus funds convert to withdrawable cash.
• Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while table games may contribute 10-50%.
• Bonuses have expiration dates. Unused bonuses and associated winnings will be forfeited after the expiration period.
• Only one bonus may be active per Account at any given time unless explicitly stated otherwise.
• aehoki reserves the right to void bonuses and associated winnings if terms are violated or bonus abuse is detected.

6.2 Bonus Abuse

The following activities constitute bonus abuse and will result in immediate forfeiture of bonus funds, potential Account suspension, and possible legal action:

• Creating multiple accounts to claim the same bonus multiple times.
• Using betting strategies designed to exploit bonus terms (e.g., hedging opposite outcomes, minimal-risk wagering patterns).
• Colluding with other players to manipulate bonus outcomes.
• Providing false information to qualify for bonuses.

7. Gaming Rules and Conduct

7.1 Acceptable Use

When using aehoki Services, you agree to:

• Use the Platform solely for personal entertainment purposes.
• Wager only with funds that are legally yours and that you can afford to lose.
• Comply with the specific rules and regulations of each Game as published on the Platform.
• Act in good faith and avoid any conduct that could be considered fraudulent, manipulative, or abusive.
• Respect other players and Customer Support staff in all communications.

7.2 Prohibited Activities

The following activities are strictly prohibited and will result in immediate Account termination and forfeiture of all funds:

• Using automated software, bots, scripts, or third-party tools to place bets or manipulate outcomes.
• Exploiting software bugs, glitches, or errors for personal gain (you must report such issues immediately).
• Colluding with other players to fix outcomes or share information in live games.
• Engaging in any form of fraudulent activity, including but not limited to credit card fraud, identity theft, or money laundering.
• Using VPN services or other methods to disguise your true location.
• Attempting to reverse-engineer, decompile, or hack any aspect of the Platform.
• Harassing, threatening, or abusing other players or staff members.

7.3 Game Integrity

All Games offered on aehoki utilize certified Random Number Generators (RNGs) or are conducted by live human dealers in real-time. Game outcomes are determined by chance and cannot be predicted or manipulated. aehoki does not interfere with game outcomes and cannot alter results once a bet has been placed.

In the event of a technical malfunction, network disconnection, or software error, all affected bets will be voided and stakes returned to players. Game results are final once the round is completed and displayed, subject only to correction of obvious errors.

8. Intellectual Property

All content on the aehoki Platform, including but not limited to text, graphics, logos, button icons, images, audio clips, video content, data compilations, software code, and the overall design and compilation thereof, is the exclusive property of aehoki or its licensors and is protected by Indonesian and international copyright, trademark, patent, trade secret, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial entertainment purposes. You may not:

• Copy, reproduce, distribute, transmit, display, perform, publish, license, or create derivative works from any content on the Platform without explicit written permission.
• Use the aehoki name, logo, or trademarks without prior authorization.
• Frame or mirror any part of the Platform on another website or service.
• Extract data through scraping, crawling, or automated means.

9. Limitations of Liability

To the fullest extent permitted by applicable law, aehoki and its officers, directors, employees, agents, affiliates, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Services.
• Any conduct or content of any third party on the Platform.
• Unauthorized access, use, or alteration of your Account or content.
• Technical failures, server downtime, network interruptions, or maintenance periods.
• Errors or inaccuracies in content or information provided through the Services.

aehoki's total liability to you for all damages arising from or related to these Terms or your use of the Services shall not exceed the amount you deposited into your Account during the twelve (12) months preceding the claim, or IDR 10,000,000 (ten million Indonesian Rupiah), whichever is lower.

These limitations apply even if aehoki has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply in full in your jurisdiction.

10. Termination and Suspension

10.1 Termination by Player

You may request Account closure at any time by contacting Customer Support. Upon closure request:

• Any active bonuses will be forfeited.
• Your remaining Account Balance (minus any pending wagering requirements) will be processed for withdrawal to your registered payment method.
• Account closure is typically finalized within 7 business days.

10.2 Termination or Suspension by aehoki

aehoki reserves the right to suspend or permanently terminate your Account at our sole discretion, with or without prior notice, for any reason including but not limited to:

• Violation of any provision of these Terms.
• Suspected fraudulent, abusive, or illegal activity.
• Failure to complete KYC verification within required timeframes.
• Provision of false, inaccurate, or misleading information.
• Use of multiple accounts or accounts registered under false names.
• Bonus abuse or exploitation of Platform features.
• Prolonged Account inactivity (180 days or more).

Upon termination, all rights granted to you under these Terms will immediately cease. Your Account Balance (excluding forfeited bonuses or fraudulently obtained funds) will be returned to you following resolution of any outstanding issues or investigations.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Indonesia, without regard to conflict of law principles. Any disputes, claims, or controversies arising from or relating to these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the competent courts of Jakarta, Indonesia.

Before initiating formal legal proceedings, you agree to first attempt to resolve any disputes through good-faith negotiations with aehoki Customer Support. If the dispute cannot be resolved through direct negotiation within thirty (30) days, either party may pursue formal dispute resolution through the agreed jurisdiction.

You waive any right to participate in class actions, class arbitrations, or representative proceedings of any kind against aehoki. All claims must be brought in your individual capacity only.

12. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or the Services, please contact our Customer Support team:

• 24/7 Live Chat: Available directly through the Platform (instant to 2-minute response time)
• Email: [email protected] (response within 6-12 hours)
• WhatsApp: +62 812-3456-7890 (08:00 - 23:00 WIB, response within 5-15 minutes)

We are committed to addressing your inquiries and resolving issues promptly and fairly. For the fastest assistance, we recommend using our 24/7 Live Chat feature.